Terms of Service

Last Updated: January 2025

1. Agreement to Terms

By accessing or using Review Runner services, you agree to be bound by these Terms of Service and our Privacy Policy. If you disagree with any part of these terms, you may not access our services.

2. Description of Service

Review Runner provides automated review collection services for UK businesses, including SMS and email delivery, customer management, and analytics tools. We reserve the right to modify or discontinue services at any time.

3. User Accounts and Responsibilities

  • •You must provide accurate and complete information when creating an account
  • •You are responsible for maintaining the security of your account credentials
  • •You must not share your account with unauthorised users
  • •You are liable for all activities under your account

4. Acceptable Use Policy

You agree not to:

  • •Send unsolicited messages or spam
  • •Upload or transmit harmful, offensive, or illegal content
  • •Violate any applicable laws or regulations
  • •Interfere with or disrupt our services
  • •Attempt to gain unauthorised access to our systems
  • •Use our services for fraudulent or deceptive practices

5. Payment Terms

  • •Subscription fees are charged monthly in advance
  • •All fees are non-refundable except where required by law
  • •We may change pricing with 30 days' notice
  • •Accounts may be suspended for non-payment
  • •UK VAT will be added where applicable

6. Data and Privacy

You retain ownership of all data you upload to our platform. You grant us permission to process this data to provide our services. Our data handling practices are governed by our Privacy Policy and UK GDPR regulations.

Analytics and Performance Monitoring

We use analytics services (including Google Analytics and similar tools) to:

  • •Monitor and improve platform performance
  • •Understand how features are used
  • •Identify and fix technical issues
  • •Measure the effectiveness of our marketing

These services may use cookies and similar technologies to collect information about your usage patterns. All analytics data is collected in accordance with UK GDPR regulations and used solely to improve our service.

Cookies and Tracking Technologies

By using Review Runner, you consent to our use of:

  • •Essential cookies: Required for authentication and security (always active)
  • •Analytics cookies: Help us understand platform usage and performance
  • •Marketing cookies: Allow us to measure campaign effectiveness and optimise our marketing

You can manage your cookie preferences in your account settings at any time. For detailed information about our data practices, please see our Privacy Policy.

7. Service Availability

While we strive for 99.9% uptime, we cannot guarantee uninterrupted service. We may perform maintenance that temporarily affects availability. We are not liable for service interruptions beyond our reasonable control.

8. Limitation of Liability

To the maximum extent permitted by law, Review Runner shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

9. Termination

Either party may terminate these terms at any time. Upon termination, your access to our services will cease, and we may delete your data after a reasonable period unless legally required to retain it.

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

11. Contact Information

Review Runner Limited

Email: hello@review-runner.co.uk

Phone: +44 7823 337 419